Adobe Creative Cloud is pretty awesome. You pay a monthly premium for the products you want to use, I love it. Well, at least I did until today (I still love it, just a little less).
I had the single license for Photoshop and wanted to go for the full suite upgrade today. Apparently it’s not so simple, check out this chat with Adobe Creative Cloud support:
I guess when there’s no suitable alternative you have no choice, but I’ll tell you that this has been less than a favorable experience.
As someone that works at a SaaS company I know this is generally easy to build, and last I heard, Adobe wasn’t hurting in the resources department. What’s the point of not allowing quick upgrades through their dash, this is an easy win, especially if you incentivize? This sounds like it has a lot of upside if implemented.
Anyway, that was it. I’ll end my little rant here, and I leave it to you. What would you do if you were Adobe? What would you do as one of their customers needing to upgrade?
Aman Anderson says
Geez, that’s horrendous! What in the world? Why is Adobe acting like this? Why!